Privacy Policy for Celestial Lens Co.
Celestial Lens Co. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our online platform, engage with our services, or otherwise interact with us. Our services include custom telescope design and fabrication, advanced optical coating application, astronomical instrument repair and restoration, bespoke eyepiece crafting, and optical component prototyping for scientific research.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data.
- Personal Identification Information: This includes your name, shipping address, billing address, email address, phone number, and company affiliation (if applicable). We collect this when you place an order, request a quote, or contact us.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial account information. This information is processed by secure third-party payment processors, and we do not store sensitive payment card data on our servers.
- Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how to improve it.
- Correspondence: Records of communications when you contact us for support, inquiries, or service requests.
- Project-Specific Information: For custom design and fabrication projects, we may collect technical specifications, drawings, and other details necessary to fulfill your request.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services, communicate with you, and comply with legal obligations.
- To Provide Services: To process your orders, design and fabricate custom optical components, apply coatings, repair instruments, craft eyepieces, and deliver scientific prototypes.
- To Communicate with You: To respond to your inquiries, provide customer support, send order confirmations, updates, and service-related notifications.
- For Internal Operations: For internal record keeping, billing, accounting, and to improve our products and services.
- To Enhance Our Online Platform: To analyze usage trends, troubleshoot technical issues, and improve the functionality and user experience of our site.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.
- Marketing (with Consent): If you opt-in, we may send you promotional emails about new products, services, or special offers. You can opt-out at any time.
3. How We Share Your Information
We do not sell your personal data. We may share your information with third parties only in limited circumstances.
- Service Providers: We work with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies, IT services, website analytics). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
6. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them for purposes such as:
- Essential Cookies: Necessary for the operation of our site, enabling core functionality like secure login and shopping cart features.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our site. This helps us improve how our site works.
You have the option to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
7. Security of Your Information
We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Links to Other Websites
Our online platform may contain links to other websites of interest. Once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16 without appropriate parental consent, we will take steps to delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Celestial Lens Co.
789 Stellar Road, Unit 12B,
Richmond, BC, V6Y 1C3,
Canada